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| IFRC proudly works alongside the What If Foundation, a registered charity dedicated to building individualized funding. You can donate to the What If Foundation by clicking the donate button. |
The Individualized Funding Resource Centre (IFRC) Society was developed to help people succeed on the Choices in Support for Independent Living (CSIL) Program and other individualized funding programs in British Columbia. Paul Gauthier, founder of the CSIL program now has a place to share his knowledge, and experience. The IFRC is committed to providing supports that will allow individuals to fully participate in their communities.
The Individualized Funding Resource Centre understands that managing individualized funding can be overwhelming and challenging for many people with disabilities. Too often, individuals accept the alternative, because of a lack of information or support. We can provide that information and support to ensure success and independence!
Success Stories
Jack Klinkhamer
Mission Statement
To empower people with disabilities who access Individualized funding, by providing them with knowledge and resources to support them in fully utilizing the benefits of the respective program, whereby achieving their objectives of autonomy and independence.
Vision Statement
Our vision is to become the go-to people who empower individuals utilizing Individualized funding by providing the information, support, and training for success in achieving their goals while maintaining freedom and self-determination.
Principles and Values
• IFRC, ran by and for people with disabilities, aims to promote full participatory citizenship by assisting clients of Individualized funding programs to effectively manage their services.
• IFRC aims to promote the obtainment of Individualized funding program management skills, empowering consumers to independence and autonomy.
• IFRC is community driven, and seeks to fully respond to the needs of Individualized funding program clients.
Education
Help When You Need It
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Payroll Services
Let us take the weight off your shoulders! Your CSIL funds will allow us to do the work for you.
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Recruitment Facilitation
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Other Services
CSIL is a life-changing experience! Let us guide and educate you every step of the way.
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Video 11: Four levels of care to determine hours
3min 52sec
- Level 1 – up to 4hrs/day.
- Level 2 – up to 6 -8hrs/day.
- Level 3 – up to 10hrs/day.
- Level 4 – up to 14hrs/day.
- Discussion of Health Authority guidelines to negotiate your hours. There is an appeal process if required down the road.
Video 12: The 6 basic steps of the application process
1min 48sec
- Prepare your Supportive Lifestyle Plan – the key focus.
- Meet with your Case Manager to discuss your eligibility [discuss which Phase/why].
- Choose which CSIL Phase fits you.
- Set-up a staff Back-up Plan.
- Write your application letter to ‘officially’ apply to CSIL, forms & processes.
- Wait for the decision.
Video 13: Phases of CSIL
3min 42sec
- Phase I - Be the direct employer of your own care, you run the show.
- Phase II – A Client Support Group is formed. This is for those of us who are not always able to run things on our own; you’re forming a non-profit society under the client support group.
- Representation Agreement – this is an agreement whereby 1 person is designated to run the CSIL program on behalf of a particular consumer.
Video 14: The Supported Lifestyle Plan (SLP)
50min 58sec
- The key to it all; your plan helps determine your hours; and your hours determine your funding from the Health Authority.
- This is a comprehensive and detailed plan which covers 1 24 hour period broken down into 6 hours in the morning, 6 hours in the afternoon, 6 hours in the evening, and 6 hours overnight.
- Tasks and Sub-tasks are to be recorded and described in-depth.
- Break it down to the smallest component … use the worst case scenario day.
- The Health Authority has their own time task analysis which they use as a guideline so you will need to explain why it takes the amount of time to do each task [justify it].
- Family members who are living with you and can no longer do work for you must be explained…always explain why, be prepared to give reasons for every task and time they take.
- Case Manager will ask who does the tasks you need done.
- Allowable Expense ‘grocery shopping’ not allowed.
- At first draft try to get your tasks written down within 24hr period; do not worry about times; then go over it again and break it down further; be very specific with detailed step by step instruction of tasks; then again to add in times.
- Discussion of specific task description; what’s important what’s not.
- Documentation provided if needed [medical and personal care needs].
- Non-daily tasks; laundry, wheelchair maintenance, etc..
- Medical issues within your supported lifestyle plan will need to be listed and explained to Case Manager.
- When complete add up the total times.
- Critical document in order to discuss your needs/hrs with your case manager.
Supported Lifestyle Plan (Sample)
CSIL Categories of Need Guidelines
Video 15: Meeting your Case Manager
23min 26sec
- Intake process.
- Be very clear on the phone that you want to speak with a Case Manager.
- Questions asked over the phone to see if you are eligible for home support or not.
- Are you living with your family? Is your family doing your care for you now?
- Best time to start the process is when you’re 18.
- Hours come into play probably by the time you’re 19.
- Assessment Tool: Time Task Analysis – breaks down your Supported Lifestyle Plan.
- part of your Employer Package.
- For 24hr supports, you need a minimum of 8hrs/day.
- Questions come out of the Modules.
- Case Manager to approve hours.
- Options.
- Health Authority Team may come to your home to see your routine (Stop Watch Assessment).
Video 16: Setting your Budget
4min 11sec
- Do assessed hours meet your needs?
- Example using Provincial average of 6hrs/day to demonstrate budgeting.
- $29.50 per every hour authorized by the Health Authority.
- $177.00 per day [$29.50 x 6hrs/day = $177.00].
- 23% of $177 will go toward Employer Costs.
- Amount left for wages is total of $22.75.
CSIL Monthly Budget
Video 17: A Budget Example
12min 10sec
- Example using 6hrs/day to demonstrate budgeting.
- Discussing Schedules, Staff Hours, and Expenses on a Budget Plan.
- What items CSIL Funds can cover.
- Surplus is better to have in your account for emergencies.
- Surplus amounts vary depending on assessed dollars you receive.
- Average hourly wage is $15.
Video 18
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-IFRC Team
Video 19: The Back-up Plan
9min 55sec
- Identity your options when regular staff are not available.
- Required by Health Authority to have a Back-up Plan.
- Discussion about how back-up staff works.
- Recommended back-up procedures.
Video 20: The Application Letter
5min 34sec
- Questions to answer in your letter.
- Use CSIL Modules to help guide you.
- Drawing from experiences you have.
- A sample application letter.
Video 21: The Appeal Process
20min 35sec
- When you do not receive the expected hours you requested.
- Reasons for denial.
- Appealing the hours – Case Manager will give you the Process.
- You can apply online, over the phone, in writing or in person.
- Case Manager gathers information only. They do not make the decision.
- Link to Review Board.
- Formal vs Informal complaint.
- Freedom of Information Act document online.
- 40 days before getting an answer.
- Internal Review.
- Website link [patient quality review board].
Video 22: Setting up your bank account
12min 54sec
- Steps to follow.
- Common issues when setting up a bank account.
- When to start.
- Different Phases are slightly different in setting up account.
- Rules and guidelines for account.
- Fraser Health Authority requires 2 signing authorities on CSIL account.
- Automatic direct deposits.
Video 22.5: The Contract
8min 00ec
- CSIL Contract; large and important document.
- The CSIL Contract is between you and the Health Authority.
- Includes rules to follow as a CSIL Employer.
- Guidelines around using your surplus.
Video 23: The Client Rate
4min 24sec
- Clients or Spouses earning income pay no more than $300 per month.
- Earned income – sliding scale.
- PWD Clients do not pay a client rate.
- Applying for hardship.
Video 24: Allowable Expenses
18min 27sec
- Mandatory Expenses - 18% of your budget, such as, Wages, CPP, EI Deductions, WorkSafeBC, Vacation Pay, CRA Payments.
- Optional Expenses – Reduce Wages in order to provide MSP, sick pay of 2-5%, extended medical and dental benefits.
- Allowable expenses - Shift Premiums, Orientation and training costs, Accounting costs, Bank charges, Administration costs, Advertising costs, Recruitment Facilitation costs.
- First – time costs.
- $10 food allowance.
- One-on-one hospital support, Alternative Decision-makers’ expenses and Representation sign-up fees.
- Non-Allowable Expenses.
Video 25: The Employer Package
7min 45sec
- 2 copies of the CSIL Agreement.
- Contract 1 - 5 years.
- Terms, Funded amount.
- Family member information.
- Liability issues.
Video 26: Monthly Financial Statements
24min 25sec
- Document Checklist.
- Which receipts to keep.
- Bank Reconciliation – Cheques.
- Statement Submissions to Health Authority.
- Surplus funds.
- Financial Statement Sample Review.
- Long-term Disability and Life Insurance for staff.
- Outstanding cheques.
- Responsibilities.
- Client contributions $300 cap amount.
- PWD Income – do not pay any home supports.
Video 27:
10min 40sec
- The Hiring Process – Step 1.
- Things to think about when hiring.
- Personality types.
- Experience of your staff; positives and negatives.
- Pros and Cons for you.
- Wants versus Needs.
Video 28: Creating a Job Description – Step 2
10min 15sec
- The key is your SLP [Supported Lifestyle Plan].
- Consider all your care needs.
- Be clear and upfront with potential staff about your needs.
- Skills, Experience and qualities you’re looking for.
- Evaluation – Performance.
- Probationary Period.
- Sample Job Description discussed.
Job Description Handout
Video 29: Employee Guidelines and Contract
18min 20sec
- Policies/Guidelines for staff.
- Employment Standards Act.
- Wages, Stat Holidays, 4% vacation pay.
- Breaks at work.
- Employment Contract.
- Evaluation.
- Sample Employment Contract.
- Paying Family members.
PCA Employee Guidelines Examples
Video 30: It’s Time to Advertise
10min 56ec
- Important to describe the position in the ad.
- Details of Job listed.
- How to contact you.
- 2 Examples of job descriptions.
- Websites and other places of where to look for staff.
Video 41
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-IFRC Team
Video 42: Dismissing an Employee
4min 50sec
- Termination Process.
- Be professional.
- Preparation details discussed.
- Automatic dismissal.
- What is abuse?
- Bad performance.
Video 43: Things to consider before dismissing an employee
8min 32sec
- Policies and guidelines broken.
- Situations out of their control.
- Documentation – proof.
- Verbal warnings.
- Arrange for alternate staff.
- Stressful process.
- Staff Documents ready – 5 days.
Sample Termination Letter
Video 44: Example of termination
5min 03sec
- Discussed scenario.
Video 45
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-IFRC Team
Video 46: Moving or Leaving CSIL
5min 43sec
- Reasons for leaving.
- Give notice.
- Reasons why you would be terminated off the program.
- Changing Health Authorities.
Video 31
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-IFRC Team
Video 32: The Interview Process
20min 34sec
- Where to do the interview.
- Interview on phone – what to discuss.
- Face-to-face interview.
- ‘Personality’ Test questions.
- List of interview questions.
- Things you cannot ask.
- 5 documents to ask for, from a potential staff.
- After hired, next steps.
Interview Questions Examples
Video 33: The Orientation
10min 55sec
- Checklist.
- What are your personal preferences?.
- Available on IFRC website - module books has checklists for you.
- Discuss changes in care.
- Length of orientation with different tasks.
- Paydays and amount.
- House key policy.
- Sign the agreement.
Video 34: Be very clear about your needs to new employees
9min 29sec
- How to be clear – order of care you like.
- Medications.
- Personalities.
Video 35: Be organized with your employees
7min 40sec
- Time sheets.
- Trust issue – be consistent.
- What are your policies.
- Supplies available.
- Have a process for replenishing supplies.
- Organized in different ways.
- Meet your needs.
- Standardized routines – allow flexibility.
Video 36: Scheduling your staff
10min 22sec
- Good attendants are a requirement.
- Discussion on principles; be on time, dependable, etc.
- Scheduling staff for shifts based on their skills.
- Back-up plan from main staff.
- 2-way Communication.
- Work on stat holidays.
- Weekly Schedule sample.
Video 37: Weekly Schedule Example
6min 09sec
- Weekly Schedule sample discussed.
- Sample Calendar to track hours – time sheets.
Video 38: Daily Scheduling
11min 39sec
- Different Time Sheets.
- Different Employees for different kinds of shifts.
- IFRC has an Accountant to do the payroll for you.
- Discussion of what’s on a pay stub.
- You can do payroll yourself.
- Task sheet for staff, example.
Video 39: Evaluating your staff
19min 12sec
- Staff Evaluation is key.
- Constructive Criticism – 2-way conversation.
- Make sure your needs are met.
- Motivation to do better; Acknowledge staff.
- Communicate.
- Consult the manual.
- IFRC Website.
- When to do the evaluation.
- Document what you want changed.
- Sign the evaluation.
- Sample evaluation sheet.
New Performance Evaluation Form Sample - Mar 16 2015
Video 40: Conflict Resolution
4min 40sec
- It’s a process; open communication.
- Ultimately, you make the final decision.
- Pick your battles.
- Never make a decision when angry.
- Assertive Communication.
- When and where to have a discussion.
Paul Gauthier, Executive Director
Paul Gauthier is the Founder and Executive Director of the Individualized Funding Resource Centre (IFRC) Society. Paul’s key responsibility is program development for the IFRC and in collaboration with other organizations and municipalities in the province. He oversees all financial operations, and government resources.
Prior to the IFRC, Paul’s career also focused on improving the quality of life for all British Columbians with disabilities and has been a key figure in multiple, successful municipal projects that impact people with disabilities.
Paul is one of the founders of the Choice in Supports for Independent Living (CSIL) program; a government funding program which allows people with disabilities to remain in their homes and employ their own personal support workers through individualized funding. His passion for helping people with disabilities has never waivered and his steadfastness lends him to being proof of its benefits to full participation in society.
No stranger to public speaking, Paul readily gives of his time, knowledge and experience in order to educate others on the value of individualized funding and how to be successful with it. He is a goal-setter and a natural born leader; breaking down barriers so people with disabilities can pursue their dreams.
Sports champion for Boccia: Paralympic Games, Parapan Games, Canadian Championships. Paul is a multiple Gold medal, Silver medal and Bronze medal winner. He successfully represented Canada as 5X Paralympian and in 2004 was the first Canadian to win a gold medal for Canada in this sport.
Award Moments: BC Paraplegic Association for Outstanding Community Contribution Award in 2005, the BC Community Achievement Award in 2009 and the Premier’s Athletic Award for 7 years between 1995 and 2003. He received the BC Paraplegic Association award for Outstanding Community Contribution in 2005 and was named Sportability’s Male Athlete of the year in 2005.
Paul was awarded the Queen’s Diamond Jubilee Medal in 2012
In 2019 Paul was inducted into the Canadian Cerebral Palsy Sports Association Hall of Fame. It is his sincere hope that the next generation of athletes will continue to impact the Sports World by challenging themselves and society with true Community and World inclusion.
In 2023 Paul was accorded the esteemed honour of being appointed as a Member of the Order of Canada, for his “social entrepreneurship and advocacy of people living with disabilities in British Columbia”. The Order of Canada is the cornerstone to the Canadian Honours System and is the second highest honour for merit in the system of orders, decorations, and medals of Canada, after the Order of Merit.
Dalton Finlay, Project Manager
Dalton Finlay is Project Manager and Navigator for the Right Fit Project (RFP) and the Individualized Funding Resource Centre (IFRC) Society. Dalton has been with the Right Fit Project since its 2017 inception and has since forged many positive relationships with clients, housing providers, and the many vital partners of the project. Dalton has brought over seven years of related experience to the project which has provided him with additional insight.
With a foundation of knowledge in the Choice in Supports for Independent Living (CSIL), Dalton is able to provide RFP clients with a high level of support in remaining independent in the community. With a thorough knowledge of home support and assistive equipment, he can address the needs of the individual in an all inclusive and comprehensive manner.
Dalton has strong ties to the disabled community. His mother has Cerebral Palsy and had been told she would never be able to have children; she defied the odds when Dalton was born. Dalton has a passion for assisting people with disabilities to live life to the fullest and credits his mother for being an example of strength and resilience, and for the ability to remain calm and centred in the face of life’s challenges.
Dalton and his wife enjoy travelling and collecting Funko Pop! figures in their spare time. Dalton is also an animal lover and together he and his wife have a small chihuahua named Rex.
Kim Ho, Director of Finance
Kim Ho is a Financial and Managerial Accountant and a member of The Canadian Payroll Association. She has many years of experience working in non-profit and charitable organizations. Her greatest skill is working independently with numbers with a high degree of accuracy. Kim joined the IFRC Society in December 2013 as the Chief Financial Officer. In her current role, she is a payroll specialist. She sets up small business accounts, prepares monthly remittance and source deduction statements, writes cheques and takes the added stress off our CSIL employers.
In her childhood years, Kim contracted the Polio virus. Her disability, in no way, has stopped her from pursuing her dreams of helping others. In her spare time, Kim enjoys sewing, knitting for charity and creating fruit and vegetable carvings.
Shiela Soroten, Director of Payroll Services
Shiela Soroten is a vital part of our Payroll Services at IFRC. In addition to being a Field Supervisor, she is a member of the Canadian Payroll Association and has experience with all aspects of the CSIL Program. In her current role, she is a payroll specialist and manages her payroll team to set up small business accounts, prepares monthly remittances and reporting documents and other source deduction statements, in addition to preparing our client's staff payroll.
Joseph Theriault, President
Joseph Theriault is President of the IFRC Board of Directors since May 2014. He has valuable experience allowing him to see both sides of health care; working within the industry as a Home Support Worker, Residential Care Attendant and as well as for CSIL Employers. Joseph has been instrumental in assisting Paul Gauthier obtain his initial independence. He worked alongside Paul and others as pioneers of the individual funding project; then known as Enhanced Consumer Participation Model [ECPM].
Joseph continued to work with Paul and the Health Authorities to create and promote the CSIL Program, as we know it today, by travelling throughout British Columbia with Paul and meeting with people throughout the province. He provided workshops about CSIL through the Capilano Community College in the Lower Mainland and has promoted the CSIL Program further in tours and various training workshops all over British Columbia.
Glen Blake, Vice-President
Glen Blake is Vice-President of the IFRC since May 2014. He was a Special Education Assistant for over fifteen years where his compassion and understanding for the needs of people with disabilities, shone. While fulfilling his role within the Surrey School district, Glen also worked as a Group Home Care Attendant; providing care, patience and empathy to children of the Fraser Valley Child Development Centre. Currently he works as an Equipment Operator I. Glen has Cerebral Palsy and was the Founding member of SportAbility BC.
His love of sports continued with a list of credentials from 1981 to 2005; Track Athlete, Surrey Hotshots Boccia Club Coach, Boccia Referee and the Provincial and National Boccia Coach for the Cerebral Palsy Sports Association. Glen’s goal is to improve the lives of people with disabilities and support them to choose their own path; through Education, sports and individual backing. He believes the fundamental place to start is choosing how and where to live. Community is all around us; living and breathing. Glen whole-heartedly supports our right to grow within our community.
Anthony Cheng, Treasurer
Anthony Cheng is a Self-Employed Bookkeeper servicing approximately 60 CSIL employers in the Metro Vancouver area. When Paul Gauthier, our Executive Director, started on the CSIL program in 1994, Anthony was there at the forefront performing payroll services. Anthony had provided payroll training to CSIL employers throughout the mid-1990’s and continues to provide information for various guide materials such as the CSIL Employers’ Association payroll module. He provided orientation to IFRC Society payroll service provider.
In his free time, he volunteers for SportAbility BC in numerous sports such as Boccia, Powersoccer as well as the Vancouver Parks Board in its Adapted Aquatics Program.
Benson Au, Secretary
Benson Au is the Board Secretary for the IFRC. He has worked with people with disabilities since 2012 as a personal support work and as a Technology Specialist. He has a passion for technology and how it can positively impact the lives of people with disabilities. Benson finds working in the non profit sector rewarding; it allows him to make the personal connections with clients and he continues to be inspired by the success stories of how the IFRC has helped change the lives of the many individuals living with disabilities in BC.
In his free time Benson enjoys ongoing learning, DIY projects, collectibles and investing.
| We are here to serve you during the following business hours: |
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Monday to Friday: 9am to 5pm New Location: 1200 W 73rd Ave #1100, Vancouver, BC V6P 6G5 *By Appointment Only* |
Thank you for your support!
With sincere appreciation, the Individualized Funding Resource Centre Society thanks our funders for their generosity in supporting people with disabilities in British Columbia.
