Success Stories
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IFRC proudly works alongside the What If Foundation, a registered charity dedicated to building individualized funding. You can donate to the What If Foundation by clicking the donate button.

Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

I would like to thank Chris Holfey and his team at IFRC for the all the support my wife and I received through our transition after my wife’s stroke.

Chris is a quality individual. He was an inspiration and gave me the positive reassurances when it was sincerely needed. With Chris’s guidance, and the team at IFRC they assisted us with decisions that were needed throughout the application process and onto the CSIL program.

We are truly grateful for the CSIL program. CSIL has allowed us independence and along with the necessary caregiver support we were able to stay in our residence and enjoy the comfort of our surroundings.

I would like to thank the accounting team at IFRC for doing a great job. I am so glad that we took advantage of this opportunity and making the decision to have IFRC do our payroll and bookkeeping.

Thanks again to Chris, Greg, Kim and the IFRC team keep up the good work!!!

Louis Valente
Date of Posting: 11 March 2018
Posted By: Louis Valente
There are many things I could say about the help that the IFRC has given me, but, to put it simply, it has changed my life. As a 20 year old wheelchair user who depends on the help of others to do most physically demanding activities, I had no idea how I would gain independence, let alone what that would look like; all I knew is that I didn’t want to have to depend on my parents forever. Through the help of my friends at the IFRC, I was able to get approved for CSIL funding, hire support, and even move into my own apartment. None of this would have been possible without the knowledge, resources and patience this organization had to offer. I am so grateful for the continuing encouragement and support I am given as I journey through this transition. Thank you IFRC team!
Date of Posting: 02 August 2016
Posted By: Gillian Backlin

You need to know several things to be successful with the CSIL Program. You will need to prepare an estimate of the time required for each task needed for your care, and how to present them to your Case Manager. You will be hiring and training staff, so you need to understand employment laws, how to create a Job Description, write Employee Guidelines and Employment Contracts, look after paying your staff, and much more.

The IFRC website has videos which can help you learn these skills. They also conduct workshops. When I was preparing for the CSIL Program a series of ten workshops was offered by the IFRC and Cerebral Palsy Association British Columbia. These workshops were hosted by people who had intimate knowledge of the CSIL Program and professionals working in the appropriate field. Workshop sessions were presented by lawyers, accountants, other professionals and people who have been on CSIL for many years. As participants we were able to ask questions related to our specific needs. We were provided copies of all relevant documents. I would recommend the workshops and videos to anyone wanting to start CSIL.

The IFRC also offers one-on-one assistance to anyone who wants help starting the CSIL program. These services include helping you explain what help you need to your Case Manager, attending your meetings with your Case Manager to advocate on your behalf and many other services to help you succeed on CSIL. If you are considering transferring to the CSIL Program, the IFRC can work with you each step of the way.
Date of Posting: 18 March 2016
Posted By: Karen Furniss
Recruitment Facilitation:

I received home care services through an agency for 11 years before changing to the CSIL Program. I was hesitant to start CSIL because I was concerned whether I could find quality staff and emergency coverage. I am using the IFRC Society's Recruitment Facilitation Services to obtain Home Care Workers. The skills of the workers recommended by the IFRC are significantly better than the average workers I had through the agency system and are as good as or better than the best workers I had through the agency. These workers quickly learned my routine and made suggestions for improvements, many of which were implemented. When a worker is away or unable to work, the IFRC is able to provide coverage by recommending quality casual workers.
Date of Posting: 16 March 2016
Posted By: Karen Furniss
You recently handled the staff placement for my son, Michael. I now realize that staff selection is perhaps the most important and most difficult task in getting onto the CSIL program. The service you provided in staff selection, screening, and interviewing was excellent and very professionally done. Michael now has an excellent staff in place. I would highly recommend your service to anyone with a similar staffing requirement.
Date of Posting: 02 June 2015
Posted By: Jack Klinkhamer
A little over a year ago, I relocated from Newfoundland to BC. My contact when I arrived was Paul Gauthier. Not knowing anyone else, Paul took me under his wing. He picked me up from the airport and sorted out the difficulties with my booked accommodations. In the weeks following, he advised me about the CSIL program, accompanied me through the process with the Health Authority and worked diligently on my behalf to get the hours I needed. Without his help and support, I would not be where I am today; living independently with 24hr home supports, accepted to SFU for part-time studies and now leading an improved quality of life. If you are ready to make a change and take charge of your life, I recommend Paul and his team at IFRC to have in your corner.
Date of Posting: 01 January 2015
Posted By: Nancy Lear
We can honestly say that the Individual Funding Resource Centre (IFRC) has improved our family’s health and well being. What we have found makes a difference is that the staff there have personal experience with supported community living and using individual funding. They have empathy, and an abundance of front line experience. It seems like “service users” often “learn the ropes” in a way that books and training cannot always duplicate. We started out with getting human resource management support services at IFRC. However, we have received much more. We see our daughter becoming inspired to develop other aspects of her independent/inclusive life such as volunteering, employment, and attending more social events.
Date of Posting: 10 June 2014
Posted By: Janice Maxwell

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